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Cancellation Policy

The CUPS Mission’s desire is to offer a great opportunity to experience missions in a real 24-7 working mission environment. We aren’t “producing” a mission trip, per se. We are giving groups and individuals an opportunity to be a part of what God is already doing on the Northern Coast of the Dominican with our missionaries. Our desire and hope is that you and your group will see how big our God is by seeing what He is doing in the Dominican and that you would become more aware of what CUPS is doing. We also are praying that God would show you how you might be a part of the mission when you return home AND how you can be ON MISSION every day no matter where you are.

Your sign up for your mission week online does not automatically guarantee a reservation until a deposit is made. You will receive a confirmation via email from us when you make a deposit. The cancellation fee policy will take effect once you submit your reservation. Because we have hundreds of people coming down each year, we are trying to maximize our Stateside team’s time so that more of the funds we use are going to the efforts on the ground, rather than Stateside administrative efforts. These policies will help us do that.

We recommend each mission trip participant carefully review the cancellation policy and consider purchasing a Travel Insurance policy. Many of which can be purchased online while you are making your airfare arrangements.

What CAN be Refunded:

  • Trips require a minimum number of travelers to operate. In the event that a trip does not reach the minimum number required, the affected traveler will be fully refunded or may choose another week as a substitute, if there is another week available. The minimum number of travelers is 12.

• Any additional refunds based on extenuating circumstances will be discussed with the stateside office.

What CANNOT be Refunded:

• All hotel and tour schedules are arranged ahead of time. Any person failing to arrive on the day of the trip will not be refunded.

• No refund will be given for any portions of the week unused by the traveler after tour departure regardless of circumstances.

• Airfare is handled completely by the traveler, and it is highly recommended to obtain travel insurance.

• Hotel/Lodging extensions cannot be exchanged or refunded once confirmed. The lodging facilities that CUPS uses requires a deposit for group stays and those deposits are non-refundable to us.

Our Cancellation Policy

The Cancellation Policies listed below apply to all reservations unless the week booked has specific rates or fees listed on our trips page.

Refund Policy
Cancellation Made Within

15 days prior to departure, Non-refundable

15-20 Days Prior to Departure Date, 50% of total purchase amount can be refunded, less deposit

20-30 Days Prior to Departure Date, 75% of total purchase amount can be refunded, less deposit

30 or more Days Prior to Departure Date, 100% of total purchase amount can be refunded, less deposit

• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel start date.

  • All cancellations must be made directly with the Stateside CUPS office.
    • In most cases, reservations paid online, by cash deposit, or by check will be refunded via check.

Please note: All deposits made at the time of booking ($300 per person) are completely non-refundable or non-transferable.

Transfer of Funds Policy

Requests for the transfer of any funds to another trip date, must be made by filling out the Request to Transfer Funds Form here. Please explain why you are requesting a transfer.

  • In the event that a deposit has been made for a certain number of people and that number of people do not attend, the extra deposits that were made are non-refundable and may NOT be reallocated to anyone else on the team.

  • Any funds may only be transferred once and will expire one year after the original trip departure date.

We will process your transfer request within one to three business days. We will not acknowledge any verbal/over-the-phone request, voicemail request, or email request. Verbally speaking with our stateside office without filling out a request form will not guarantee that your cancellation has been processed or acknowledged.

How to Cancel a Reservation

Cancellation must be made by filling out the Trip Cancellation Request Form. Please explain why you are requesting a cancellation. Please fill out the Trip Cancellation Form here.

We will process your cancellation/refund request within one to three business days. We will not acknowledge any verbal/over-the-phone request, voicemail request, or email request. Verbally speaking with our stateside office without filling out a request form will not guarantee that your cancellation has been processed or acknowledged.

Contact Email

 Email: matt@cupsmission.com